This week's "The BA Zone Live" focuses on: How to Use Document Analysis & Shadowing (Requirement Gathering/Elicitation) plus some real life stories from the trenches! You don't want to miss this one!
Not sure if this one applies to you? To start, let's take a look at a couple of definitions:
Document Analysis: Definition
The study of existing documentation in order to extract information/requirements that are relevant to a current project.
Shadowing users in action as they perform their tasks and/or interact with a product, application, process, etc.
In other words, carefully observe real-life situations to understand how people complete their daily tasks/interact with the tools they work with. This method can help to uncover the reality of what people really do – as opposed to what they say they do.
Why Should You Use These Techniques?
Why Should You Use Document Analysis?
- Provides the current, or near-current, state of existing systems, processes, and products.
- Ensures that you are not starting from a “blank page.”
- Unobtrusive, and can be done alone on your own schedule.
- Identifies who needs to be interviewed.
- Provides a list of questions for future interviews, workshops, etc.
- Complements other techniques, and can be used to initiate or verify other sources of information.
- Increases level of confidence and efficiency, when engaging others.
Why Should You Use Shadowing?
- Provides firsthand knowledge of how a user completes a process/task or interacts with a product/application.
- Leads to a deeper understanding of the users, what they do, how they’ve adapted, and what they don’t do.
- Identifies issues, problems, and opportunities for improvement.Measures speed, task completion, responsiveness, performance, and user satisfaction.
- Assesses environmental factors, hardware, and additional software/interface needs.
- Builds a cohesive team by directly involving users.
Check Out The Replay to Get All the Details!
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